We collect information you provide directly, such as account details, organization details, billing information, support messages, uploaded documents, connected data sources, prompts, and other content you choose to submit to the service.

We also collect usage, device, and log information such as pages visited, features used, browser type, IP address, timestamps, and diagnostic events. Cookies and similar technologies may be used to keep you signed in, remember preferences, and understand product usage.

We use information to provide, operate, secure, and improve Sharper, including document processing, knowledge-base indexing, question answering, content generation, billing, support, analytics, abuse prevention, and legal compliance.

We may use aggregated or de-identified information to understand product performance and improve the service, provided it cannot reasonably identify you or your organization.

Your uploaded files, connected sources, prompts, and generated outputs are used to provide Sharper to you and your organization. We do not use your customer content to train shared foundation models.

To generate answers and complete requested tasks, relevant prompts and content may be processed by trusted infrastructure, storage, search, and AI model providers under contractual restrictions designed to protect that data.

We do not sell your personal information. We share information with service providers that help us run Sharper, such as hosting, storage, database, payment, analytics, support, email, and AI infrastructure providers.

We may also disclose information when required by law, to protect Sharper and our users, to prevent misuse, or in connection with a merger, acquisition, financing, or sale of assets.

We retain information for as long as needed to provide the service, maintain your account, comply with legal obligations, resolve disputes, and enforce agreements.

You may delete content or request account deletion. After deletion, we remove or anonymize information within a reasonable period, except where retention is required for security, backups, legal compliance, or legitimate business needs.

We use technical and organizational safeguards such as encryption in transit, access controls, monitoring, and infrastructure protections. No method of transmission or storage is perfectly secure, so we cannot guarantee absolute security.

Depending on where you live, you may have rights to access, correct, delete, export, restrict, or object to the processing of personal information. California residents may also have rights to know, delete, correct, and opt out of certain sharing. We do not sell personal information.

To exercise privacy rights, contact support@sharper-ai.co. We may need to verify your identity before completing a request.

Sharper is operated from the United States, and information may be processed in the United States or other countries where our service providers operate. Where required, we use appropriate safeguards for international transfers.

Sharper is not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided information to us, contact us so we can take appropriate action.

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the date above. Your continued use of Sharper after changes take effect means you accept the updated policy.

Questions about this Privacy Policy can be sent to support@sharper-ai.co.